Is it Biggpoppa or Big Poppa?

We're Biggpoppa Popcorn (two g's, one word) - the original gourmet popcorn company serving the DMV since 2008. Look for our distinctive circular logo with "Est. 2008"!

Why two g's? What does "Double the Good" mean?

Great question! Our name has TWO g's because we believe in double the good:

• ✅ Two generations building this legacy (started by parents, now led by their children)
• ✅ Two g's in our name (that's how you know you found the right place!)
• ✅ Double the care in every batch we fire-pop
• ✅ Double the flavor - gourmet kettle corn AND specialty popcorn

Double the good since 2008!

Where are you located?

We're based in Landover, Maryland, serving the DMV area (DC, Maryland & Virginia) since 2008.

You can find us at:

• College Park Farmers Market (Saturdays, seasonal)
• Online at biggpoppa.com (year-round)
• Corporate events and private parties throughout the DMV

We are NOT located in Tennessee - we're your local Maryland gourmet kettle corn & popcorn maker!

How fresh is your popcorn?

VERY fresh! We don't keep inventory sitting around. Each order is made fresh after you place it and ships within 1-2 business days. You're getting popcorn that's days old, not weeks or months.

Do you ship nationwide?

Yes! We ship to all 50 US states using USPS, UPS, or FedEx. Shipping cost is calculated at checkout based on your location and order size.

When will my order ship?

Orders ship within 1-2 business days. Orders placed Friday-Sunday will ship on Monday. You'll receive a tracking number via email when your order ships.

Do you offer free shipping?

Yes! Orders $50 and over ship free automatically. The discount applies at checkout.

Can I track my order?

Absolutely. You'll receive a tracking number via email as soon as your order ships. You can track your package through the carrier's website or by clicking the link in your shipping confirmation email.

What makes your popcorn different?

Our signature fire-popping method! We use the traditional open-flame technique that's been used for generations. It gives our popcorn a distinctive flavor and crunch you won't find in mass-produced popcorn.

Is your popcorn vegan?

Most of our flavors are vegan! The only exceptions are Biggpoppa Mix and Cheddar Cheese (contains real cheese). All other flavors are 100% plant-based.

Is your popcorn gluten-free?

Yes! All our flavors are gluten-free. Popcorn is naturally gluten-free, and we don't add any gluten-containing ingredients.

Do you use non-GMO popcorn?

Yes, we use only non-GMO kernels. Quality starts with the kernel, and we won't compromise.

What about allergens?

Our facility processes dairy (cheese). While we clean thoroughly between batches, if you have severe dairy allergies, please be aware of potential cross-contamination. All major allergens are listed on product pages and labels.

How long does popcorn stay fresh?

Our popcorn is best within 2-3 weeks of receipt for maximum freshness. The resealable bags help maintain freshness. Store in a cool, dry place away from direct sunlight, and remove excess air from bag before resealing.

What's the difference between your kettle corn and popcorn?

Great question! We make both:

Gourmet Kettle Corn (sweet flavors):

• Kettle Corn (classic sweet & salty)
• Salted Caramel
• Berri Berry (signature)
• Chai Spice (signature, seasonal Nov-Feb)

Specialty Popcorn (savory & unique blends):

• Classic Butter
• Cheddar Cheese
• Biggpoppa Mix (our version of
• Chicago Mix - sweet & savory blend)
• Sweet Mesquite (signature)
• Sweet Hot (signature)

All fire-popped using the same traditional technique that makes our popcorn special!

What are your signature flavors?

Our exclusive signature flavors you can't find anywhere else:

• Berri Berry - Sweet & fruity
• Sweet Mesquite - Smoky-sweet perfection
• Sweet Hot - Sweet heat with a kick
• Chai Spice - Seasonal (November-February only)

These are proprietary recipes developed over our 17 years in business!

How do the "Build Your Own" bundles work?

Simple! Add the bundle to your cart, then at checkout, use the "Order Notes" field to tell us which 3 flavors you want. For example: "Salted Caramel, Kettle Corn, Sweet Mesquite"

What if I want more than 3 bags?

Perfect! You can order multiple 3-packs or mix individual bags with bundles. You can also order the Biggpoppa Sampler, which has a variety of the bestsellers and signature flavors. For very large orders (10+ boxes), contact us for potential bulk pricing.

Can I split a bundle between different sizes?

The Build Your Own bundles come in either all Snack Size or all Share Size. If you need a mix of sizes, just order individual bags - you'll still get free shipping on orders $50+.

Do you do custom flavors for events?

We can discuss! For large event orders (50+ bags), contact us at hello@biggpoppa.com to discuss custom flavors or packaging.

What are your bestsellers?

Our top 3 are:

1. Salted Caramel - Sweet, salty, perfection
2. Kettle Corn - Classic sweet & salty
3. Biggpoppa Mix - Can't-stop-eating perfect of cheese and salted caramel

What's in the Biggpoppa Mix?

It's our version of Chicago Mix - cheddar cheese and salted caramel popcorn. Sounds weird, tastes amazing. Sweet and savory in every handful. It's seriously addictive.

Why: Clarifies it's your version, not just a "play on" it, and specifies it's not a signature flavor

📊 FINAL FAQ STRUCTURE:

Your FAQ page will look like this:

General Questions (3 FAQs)

1. Is it Biggpoppa or Big Poppa? ✅ existing
2. Why two g's? What does "Double the Good" mean? ⭐ NEW
3. Where are you located? ⭐ NEW

Ordering & Shipping (6 FAQs)

• All existing ✅

Products & Ingredients (8 FAQs)
1-6. All existing ✅
7. What's the difference between your kettle corn and popcorn? ⭐ NEW
8. What are your signature flavors? ⭐ NEW

Bundles & Custom Orders (4 FAQs)

• All existing ✅

Bestsellers & Seasonal (3 FAQs)

• All existing ✅ (with minor edit to Biggpoppa Mix)

Gifting (3 FAQs)

• All existing ✅

Charity & Giving Back (2 FAQs)

• All existing ✅

Returns & Quality (2 FAQs)

• All existing ✅

Contact & Support (2 FAQs)

• All existing ✅

Still Have Questions? (1 FAQ)

• Existing ✅

✅ SUMMARY OF CHANGES:

ADD 4 NEW FAQS:

1. Why two g's? What does "Double the Good" mean? → General Questions
2. Where are you located? → General Questions
3. What's the difference between your kettle corn and popcorn? → Products & Ingredients
4. What are your signature flavors? → Products & Ingredients

EDIT 1 EXISTING FAQ:

• What's in the Biggpoppa Mix? → Minor wording change

This gives you comprehensive coverage of your positioning while keeping your existing FAQ structure intact! 🎯🍿

Ready to add these to your Shopify FAQ page?

RetryClaude can make mistakes. Please double-check responses.

Biggpoppa Website

Sonnet 4.5



When are seasonal flavors available?

• Chai Spice: November through February
• Check our homepage for current seasonal offerings and limited-time flavors!

Can I send my order as a gift to someone else?

Absolutely! At checkout, just enter the recipient's address as the shipping address. You can add a message in the "Order Notes" field, and we'll include it with the order.

Do you offer gift wrapping or boxes?

Currently, products ship in their individual bags. We're working on premium gift packaging options! For now, the sampler pack makes an excellent ready-to-gift option.

Can I include a gift message?

Yes! Add your message in the "Order Notes" field at checkout, and we'll include a note with the order.

What charitable causes do you support?

A portion of every sale funds clean water wells, supports orphans, and feeds hungry people worldwide. When you buy from Biggpoppa, you're making a real difference in communities around the globe.

How much of each purchase is donated?

We donate a percentage of each sale. While the exact amount varies based on profits, we're committed to supporting these vital causes with every order.

What if I'm not satisfied?

We stand behind every bag we make. If there's a quality issue, contact us within 7 days of receiving your order with your order number and a photo. We'll make it right with a replacement or refund.

What if my order arrives damaged?

Contact us immediately with photos of the damage. We'll send a replacement right away. We want you to receive perfect popcorn!

How can I contact you?

• Email: hello@biggpoppa.com
• Phone: 410-799-9555
• Hours: Monday-Friday, 9am-5pm (EST)

How quickly do you respond?

We typically respond to emails within 24-48 hours. If you don't hear from us, check your spam folder or try calling!

Can't find what you're looking for?

Reach out to us at hello@biggpoppa.com or 410-799-9555. We're a small family business and we're here to help!