Booking Terms & Policies

Advance Booking

Standard events require 2 weeks' advance notice. Custom-branded bags require 3-4 weeks for design and production. Rush bookings (less than 2 weeks) incur a 20% expedite fee based on availability.

Deposit & Payment

• 30% deposit to secure your date
• Remaining balance due 7 days before event
• Accepted payment: check, credit card, and ACH

Cancellation Policy

• 15+ days before event: Full refund
• 7-14 days: 50% refund
• Less than 7 days: No refund
• Weather/emergencies: Complimentary rescheduling (because we care about your event success!)

Guest Count

Final guest count must be provided 7 days before your event. Increases after this deadline are subject to availability and may incur additional fees.

Questions? 410.799.9555 | hello@biggpoppa.com